Legal

Terms of service

Effective 20 October 2026

These terms apply between Scandic Cloud Solutions AS (organisation number 918 786 791, VAT NO 918 786 791 MVA), Oslo, Norway ("Taktstone", "we") and the person or organisation using our products ("you"). If you accept them for an organisation, you confirm you are authorised to do so. Separate order forms or enterprise agreements take precedence where they conflict.

1. The products

• Plugin — Taktstone skills, agents, command-line tools, knowledge base and the offline workbench, installed in Claude Code on your devices.
• Hosted workbench — the team workbench we operate at https://app.taktstone.com or on a dedicated instance.
• Website tools — the free scorecard and calculators on https://taktstone.com.

Claude is not included. The plugin runs inside Claude Code using your own Claude plan, which you buy from Anthropic under Anthropic's terms. We do not provide, resell or route Claude usage.

2. Licence

Subject to these terms and payment of applicable fees, we grant you a non-exclusive, non-transferable licence for the term of your plan to install and use the plugin and access the hosted workbench for your internal business purposes, within the limits of your plan:

• Community — free core features, under the open-source licence published with that edition.
• Pro — one named individual. The perpetual option includes 12 months of updates; continued use of the last version received is permitted afterwards.
• Consultant — one named individual, including use to deliver services to your clients and white-labelled deliverables.
• Team / Enterprise — the number of named users and instances in your order.
• Academy / Academic — as set out in the partner or classroom agreement.

You may not resell or sublicense the products, remove notices, circumvent licence limits, or use the products to build a competing product. Our knowledge base, templates and software remain our property; you keep everything you create (section 5).

3. Fees, renewal and refunds

• Prices are shown on our website or order form. Payments are handled by our payment provider as merchant of record, which may add applicable taxes.
• Subscriptions renew automatically for the same period unless cancelled before renewal. You can cancel at any time; access continues until the end of the paid period.
• Founding Member pricing stays at the offered rate for as long as the subscription renews without interruption.
• Refunds: if you are not satisfied, request a refund within 14 days of your first purchase of a Pro or Consultant plan. Statutory consumer rights are not affected.
• We may change prices for future renewal periods with at least 30 days' notice.

4. Acceptable use

Do not use the products to break the law, infringe others' rights, upload malware, probe or overload the service, share accounts or sign-in codes, or record approvals on behalf of someone else. You are responsible for your users and for keeping API tokens secret. We may suspend access to stop a security threat or serious breach, and will tell you promptly.

5. Your data

• You own your project data and outputs. We use hosted-workbench data only to provide and secure the service, as described in our privacy policy. Where we process personal data on your behalf, we act as your processor; a data processing agreement is available on request.
• You can export projects at any time (JSON, reports, SVG charts). After your hosted plan ends we keep your data for 30 days so you can export it, then delete it from the service; backups expire within a further 30 days.
• You are responsible for having the right to upload any data you store, and for not uploading special categories of personal data (for example health data about identifiable patients) unless agreed in writing.

6. Decision support — your responsibility

Taktstone calculates statistics, suggests analyses and helps document decisions. AI-generated suggestions can be wrong, and statistical results depend on the quality of your data. You remain responsible for verifying results, for decisions taken, and for any safety, engineering, medical, financial or regulatory conclusions. Use in regulated processes (for example medical devices or pharmaceuticals) requires your own validation; tollgate approvals recorded in Taktstone are internal attestations, not electronic signatures under 21 CFR Part 11 or eIDAS, unless agreed otherwise in an enterprise agreement.

7. Availability and support

We aim for high availability of the hosted workbench and give advance notice of planned maintenance where possible. Unless an enterprise agreement says otherwise, the service has no guaranteed uptime and support is by email on business days.

8. Warranties and liability

We will provide the products with reasonable skill and care. Otherwise, to the extent permitted by law, the products are provided "as is" without other warranties. Neither party is liable for indirect or consequential loss, lost profits, revenue or data (except our obligations to protect your data). Each party's total liability under these terms is limited to the fees you paid in the 12 months before the claim (or NOK 1,000 for free plans). These limits do not apply to liability that cannot be limited by law, gross negligence or wilful misconduct.

9. Term and termination

These terms apply while you use the products. Either party may terminate for material breach not remedied within 30 days of notice. On termination your licence ends, except for perpetual licences already paid, and section 5 applies to your data.

10. Trademarks

Taktstone and the Taktstone logo are our trademarks. Six Sigma is a registered trademark of Motorola Trademark Holdings, LLC; we are not affiliated with or endorsed by Motorola. Claude is a trademark of Anthropic. Other names are trademarks of their owners.

11. Changes

We may update these terms. We will post changes here and, for material changes, notify account administrators at least 30 days before they apply to existing subscriptions.

12. Law and disputes

These terms are governed by the laws of Norway. Disputes go to Oslo District Court (Oslo tingrett), unless mandatory consumer rules give you the right to use your local courts.

Questions: hello@taktstone.com